Social Media Conversations and Whitespace Signals

Unlocking Unfulfilled Potential in the Media and Social Conversation Landscape


What are Whitespace Signals?

This service seeks to uncover the blank spaces of potential conversations where your brand can authentically connect with its audience. By understanding the intricate dynamics of social media interactions, consumer searches, and online conversations, Whitespace Signals offer a roadmap to engaging the right people with the right message at precisely the right time.

Whitespace Signals delve into the uncharted territories of your audience conversations. It evaluates all available conversation about your company, brand and segment. It then isolates where your competitors are talking, identifying whitespace for you to tap into. Ultimately identifying untapped business opportunities amidst the digital noise.


What You'll Gain

A Whitespace Signals analysis gives you a deep insight into all the conversations and news articles in discussion about your brand, products, and the category as a whole. This allows you to identify the critical opportunities for essential communication with your potential audiences that you and your competitors have missed.


Evaluating social media conversations (and press coverage) about your brand and category provides critical insights that can inform your product development, brand management, competitive strategy, and customer engagement efforts. This proactive approach allows you to stay aligned with customer expectations and market trends, maintain a positive brand image, gain a competitive edge, and foster stronger connections with your audience.

Market Trends and Customer Needs Identification

Monitoring conversations and press mentions can help you identify emerging trends within your market and understand the evolving needs and concerns of your customers. This can inform product development, allowing you to innovate or pivot in response to these trends before your competitors do. Staying ahead or in line with market trends ensures your offerings remain relevant and desirable to your target audience.

Brand Perception and Reputation Management

By keeping an eye on what is being said about your brand and category, you can gain a clear understanding of your brand's perception in the market. This knowledge allows you to address any misconceptions, improve areas of weakness, and reinforce positive sentiments. Effectively managing your brand's reputation is crucial for building trust and loyalty among your customer base.

Competitive Insights

Analysing the discussions surrounding your brand and category can also provide insights into your competitors’ strategies, strengths, and weaknesses. Understanding how the public and press view your competitors versus your own brand can help you identify unique selling propositions (USPs) and areas where you can differentiate yourself. This can inform your marketing strategy, helping you to position your brand more effectively in the marketplace.

Enhanced Customer Engagement and Service

Engaging with the conversations about your brand and responding appropriately can significantly enhance customer relations. Whether it's addressing a concern, thanking a customer for positive feedback, or simply joining a relevant conversation, such engagement shows that your brand values its customers and is attentive to their needs and opinions. This can lead to increased customer loyalty, advocacy, and ultimately, sales.

We Tackle Key Questions

How present in the topic/category is my brand/company?
What Whitespace is there for my brand to communicate in?
What are the trends in the conversation?
Who is communicating in this subject and where?

What We Do

At IMS, we harness industry-leading tools to ingests massive amounts of publicly available conversations about any particular topic. We then run AI over this text and segment these conversations into topic clusters, illuminating the untapped opportunities within the digital ecosystem. By scrutinising search patterns, online conversations, and media influences, we reveal where your brand can authentically connect with your audience, driving meaningful engagement and conversions.

Work with you to identify topic areas

Use Boolean Queries to identify all the conversations about any particular topic area specific to your needs. For example we may want to understand something broad like "trends in oral care" or something much more niche like "conversations about bruxism".

Data Mining

We then use a combination of social listening tools, news text data, and scraping to capture every publicly available mention we can find on this.

Strategic Content and Campaign Planning

Employ cutting-edge analytical tools to identify untapped whitespace that you can communicate with your audience.

Leveraging Whitespace Signals, IMS crafts bespoke strategies that guide your brand to connect, engage, and grow within the communications landscape, turning potential spaces into opportunities.


What it looks like

Crafting Strategies from Insights. Through detailed case studies and analytics, we showcase how Whitespace Signals transform the digital ecosystem's complexities into strategic advantages. Discover the power of connecting the dots between searches, social insights, and media influences to craft a digital presence that not only meets but exceeds audience expectations, driving engagement and business growth.

Conversations clusters


Top companies

Social Traction